Workface is proud to announced that we’ve implemented several new features and capabilities which we’re very excited about!
- HTML5 Anonymous Chat
We’re happy to announce to release of the new HTML5 Anonymous Chat application to all of our clients. This version makes our chat available to users on all modern web platforms, including mobile browsers.
As of today, if your customer visits a Workface user’s chat “connect” page, they will be shown the Flash standalone chat if they have Flash installed. If they do not have Flash (many mobile devices), they will see the new HTML5 version. We’re still testing the audio/video capabilities of the HTML5 version. Once the development of the audio/video functionality is complete we will be removing the legacy Flash chat in all scenarios. Until then, users with Flash will continue to see the older Flash chat and all other users will see the new HTML5 chat without audio/video chat. This is a significant milestone for Workface as it means that our client’s customers can now text chat with agents using Workface from virtually any web-connected device, including tablets, smart phone, and even some web-enabled televisions.
- Export Chat History
There is a new feature just pushed out to the Administration section of workface.com. The newly completed feature allows administrators to Download chat history in CSV file format directly from the “Chat Log” area. To use this, simply click on “Edit Filters”, choose the appropriate filters by clicking the check box to the left, and adjusting the options appropriately, then hit “Apply”. Once you have filtered the chat logs, hit “Download CSV” and the file will download and prompt you to open or save it.
Workface has always had a 100% data portability policy since our inception. We feel strongly that our clients, and only our clients, own their data created through chats. This new feature was added to enable our clients to maintain data portability over their chat history log files. For various reasons having ready access to this data is important, including for CRM exporting/importing, chat log admin and manager review for quality assurance, and for regulatory compliance considerations.
- Salesforce CRM Integration
Workface client can subscribe to the optional Salesforce CRM integration and link their Workface account to their Salesforce account. When linked, all new Workface chats will be linked to the Salesforce account. The chats will sync and appear in Salesforce as a custom field object which is called the ‘chat record’ and is assigned to the specific Workface user who conducted the chat.
To learn more about the Salesforce option, or to obtain instructions for connecting a Workface account with a Salesforce, please contact your Workface account representative.
–by Lief Larson